This privacy policy outlines how Vanguard Cleaning Services (“we”, “us”) respects the privacy of individuals. It details the handling, storage, and management of personal information collected by Vanguard Cleaning Services in the course of our business operations.
1. What is “personal information”?
- The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
- If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
2. Defined Terms
- Customer: An entity that enters into an agreement with Vanguard Cleaning Services for the provision of cleaning services.
- User: Any individual who interacts with Vanguard Cleaning Services, whether as a Customer, Employee, or otherwise.
- Personal Information: Information about an individual whose identity is apparent, or can be reasonably ascertained, from the information or opinion, as defined in the Privacy Act 1988 (Cth).
- Service: The associated services provided by Vanguard Cleaning Services.
- Site: Refers to the Vanguard Cleaning Services website located at vanguardcleaningservices.com.au including any other online presence managed by Vanguard Cleaning Services.
3. What Information Do We Collect?
Vanguard Cleaning Services collects personal information from Users, including but not limited to:
- Personal Information: This includes your name, address, phone number, email address, and payment information.
- Service Information: Details about the services you have requested or inquiries you have made.
- Technical Information: Information about your device and how you interact with our website, including IP address, browser type, pages visited, and other usage details.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website and for analytics purposes.
This data is collected when Users register, engage with our services, or interact with our Site. Information is stored on secure servers which may be located in Australia or overseas. We take reasonable steps to protect your personal information but cannot guarantee its absolute security.
4. How We Collect Your Personal Information
- We may collect personal information from you whenever you input such information into the website.
- We will also collect your personal information upon engaging with Vanguard Cleaning Services as a Customer.
- We collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
5. Purpose of Collection
- The purpose for which we collect personal information is to provide you with the best service experience possible when engaging with Vanguard Cleaning Services.
- We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
- By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
- Other purposes for collection of information include to:
- Facilitate the provision of Vanguard Cleaning Services’ services.
- Manage User accounts and profiles.
- Improve and tailor our services to User needs.
- Conduct authorised financial transactions.
- Address User inquiries and feedback.
- Comply with legal obligations and protect Vanguard Cleaning Services legal rights.
6. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
- Service Providers: We may share your information with third-party service providers who assist us in operating our business and providing services to you. These providers have access to your information only to perform specific tasks on our behalf and are obligated to keep it confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a subpoena, court order, or other legal processes. c.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.
7. Security
We take the security of your information seriously and implement appropriate measures to protect it from unauthorised access, disclosure, alteration, or destruction. However, no security measures are completely foolproof, and we cannot guarantee absolute security.
8. Access and Correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it as soon as possible.
11. Complaint Procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Vanguard Cleaning Services and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
12. Overseas Transfer
Your personal information may be transferred overseas or stored overseas for a variety of reasons. It is not possible to identify each and every country to which your personal information may be sent. If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction which does not have data protection laws as comprehensive as Australia’s, we will take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Australian Privacy Principles.
13. Changes to the Privacy Policy
This privacy policy may be updated from time to time. We will post any privacy policy changes on our Site and, if the changes are significant, we will provide a more prominent notice.
14. How to Contact Us About Privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: info@vanguardcleaningservices.com.au
Last Updated: 12/07/2024